Update recall Nightjet
We would like to give you an update on the product recall of the “Nightjet”:
After thorough testing over the past few days, we have now been able to ensure that the analog version is NOT affected.
We therefore ask you to no longer send in the model with the following article number for inspection: 5500004.
Models that have already been sent in will be returned to your dealer shortly.
All dealers have already been informed about the Nightjet return process and will be happy to assist you with the return of your model.
Please note that your model can only be returned via the dealer where it has been bought.
We are currently working intensively on the technical solution and will publish updates as soon as possible!
Thank you very much for your support!
Product recall “Nightjet” and “Nightjet Black Edition”
We regret to inform you that a product recall is necessary for the “Nightjet” models listed below. We have received reports that indicate a fire hazard in relation to electrical components due to overheating.
We therefore explicitly point out that we currently do not recommend the use and operation of the affected models.
We would like to formally apologize for this and express our regret!
Safety is our top priority. In order to avoid any further risk, all Nightjet models with the following article numbers will be checked and, if necessary, modified: Art. No. 5500004, 5510004, 5520004, 5510005, 5520005
All authorized dealers have already been informed and we would ask you to contact your point of sale immediately if you have purchased one of the above models. They will carry out the return with you and inform you of the next individual steps. An external expert will be called in to investigate the cause.
We would like to thank you in advance for your support and ask for your understanding that the implementation of any measures may take some time.